Return Eligibility
To be eligible for a return, items must be unused, in their original packaging, and in a condition suitable for resale. Returns must be initiated within 30 days of receiving your order. If the item has been used or is not in its original condition, we reserve the right to deny the return request. Certain items may be non-returnable, such as personalized or custom-made products, unless otherwise specified.
Return Process
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed. Returns must be shipped back to us within 14 days of receiving our return instructions. Failure to do so may result in the return being denied.
Return Shipping Costs
Customers are responsible for all return shipping costs unless we have agreed otherwise in writing. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If you receive a refund, the cost of return shipping will not be deducted from your refund unless specified.
Refund Processing Time
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that processing times may vary depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Follow the return process outlined above to initiate your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with any relevant photos. We will assess the situation and may offer a replacement or refund based on the circumstances. Claims for damaged or defective items must be made within 7 days of receiving the item.
Contact Information
If you have any questions about our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your concerns are addressed promptly. Please allow up to 48 hours for a response during business days.